Shipping Policy
Processing Time
All orders are processed within 2–5 business days. Once shipped, you’ll receive a tracking number via email.
Shipping Within NZ
Standard shipping takes 2–5 business days. Rural or remote areas may take longer.
International Shipping
We currently only ship within New Zealand. Stay tuned — global shipping is coming soon.
Delays
We are not responsible for delays caused by couriers, customs, or events outside our control. If there’s an issue, contact us at [email protected]
Returns & Exchanges
Returns
We do not offer refunds for change of mind. If your item is damaged or incorrect, contact us within 7 days of receiving it.
Exchanges
We can exchange sizes if stock is available. The item must be unworn, unwashed, and in original condition.
Return Shipping
Customers are responsible for return shipping costs unless the product was faulty or incorrect.
To request a return or exchange, email us at [email protected] with your order number and issue.
Privacy Policy
We respect your privacy. Your information is used only to process your order and communicate with you about your purchase.
We do not sell or share your personal information with third parties. Payments are processed securely via our payment providers (Stripe, PayPal, or Afterpay).
For any privacy concerns, contact us at [email protected]
Terms of Service
By using our website and placing an order, you agree to our store policies. We reserve the right to update these terms at any time.
All designs, photos, and content on this website are property of Onethree Official and may not be copied, used, or reproduced without permission.