Frequently Asked Questions (FAQ)
Welcome to the Onethree Official FAQ. If your question isn’t listed here, hit us up on Instagram Facebook or email us at [email protected]
📦 When will my order ship?
Orders are processed within 2–5 business days. Once shipped, you’ll get a tracking link via email.
🚚 How long does shipping take?
Shipping within NZ usually takes 2–5 business days after processing. Rural areas may take a bit longer.
🌍 Do you ship internationally?
Not yet — but we’re working on it. For now, we only ship within New Zealand.
📏 How do I know what size to order?
Each product has a size chart in the description. If you’re unsure, message us and we’ll help you choose the right fit.
🔁 Can I return or exchange something?
We don’t offer refunds for change of mind, but we can exchange sizing if stock is available. Items must be unworn and returned within 7 days. Email us to sort it out.
💳 What payment methods do you accept?
We accept all major cards, PayPal, and Afterpay.
🎁 Can I order a gift for someone?
Yes! Just use their shipping address at checkout. If you want us to leave a note in the package, DM or email us right after you order.
🧼 How should I wash my merch?
Wash inside out on cold. Air dry if possible. This keeps the embroidery and fabric looking fresh for longer.
🤝 Can I collaborate or model for Onethree?
We’re always watching who’s repping the brand. Tag us @onethreeofficial on Facebook and message us if you’re keen to work or shoot.
Need help with something else?
📩 Email: [email protected]
📸 Facebook: @onethreeofficial